|
At SublimeStickers.com,
we want you to be 100% satisfied with your purchase. You can shop with
confidence, knowing that we stand behind our products.
Unfortunately due to the nature of our industry we do not accept
returns or exchanges on any custom items or large quantity
orders. If you are concerned with our return or exchange
policy please contact us via email at info@sublimestickers.com or you can
call us toll free at 866-455-2050. We look forward to helping
you with all your printing needs.
Disclaimers
Most orders are shipped within 1 - 7 business days. Delivery days are
Monday thru Friday.
Please be aware that according to UPS, Fedex and USPS policy, shipping
addresses can not be re-routed once the package is in transit. If a
package is re-routed by customer request, a $10 fee will be applied to
the customer's credit card account.
We are not responsible for typographical errors, even if an invoice was
issued in error.
- We apologize that due to current market
trends, we will only be able to honor a price drop before an order has
been shipped.
- We will not refund the shipping charges
and guaranteed Holiday charges for carrier or weather related delays.
- SublimeStickers.com does not take
responsibility for delayed arrivals on packages shipped to rural areas.
- SublimeStickers.com does not take
responsibility for delayed arrivals due to closed or delayed airport
activity.
- Please Note: For security purposes,
orders totaling one thousand dollars or more may require some forms of
identification before processing.
- SublimeStickers.com reserves the right to
ship via an alternate method so that your package arrives within the
designated shipping time as specified on your order, (e.g. ground
shipping from a local warehouse for an overnight order, since it will
arrive at the promised time). We will not be able to refund your
account if your package arrives as specified.
- SublimeStickers.com will charge a $10 refusal
fee for any refused packages.
- Item descriptions and images are for
your convenience only and may not be accurate!
- If you have any questions regarding our
website, or to confirm if an order went through properly, please email
info@sublimestickers.com or call us toll free 866-445-205
Terms of Sale
Full payment, including shipping and handling is required with order.
No work will be processed until payment is received. No refunds once
your order has been processed. No partial refunds for work not
completed.
Refund Policy
All sales are final. No refunds are available on orders unless work has
not been processed and the refund is requested the same business day
order is placed. In the case of a refund on an unprocessed order, a $15
processing fee will be charged .
Creating Artwork:
Please note that Typesetting and Design work are NON-REFUNDABLE. Even
if the customer cancels the print order, they will be responsible for
paying the full or partial cost depending on how much time our
designers have spent on the project.
Files
The customer is 100% responsible for the digital files supplied for
printing. If your file is not submitted
properly, SublimeStickers.com will not be held responsible. Due
to the large amount of customers files received each day and to
maintain our stated production schedules, submitted files run through
our automated processing system which prohibits each file being
manually checked. SublimeStickers.com will not double check your
files.
Color Proofs
A color "Hard Copy" proof is required on all orders where the artwork
is provided by the client and/or the order is color critical. Because
of differences in equipment, processing, proofing, paper, inks and
other conditions between color proofing and production pressroom
operations, a reasonable variation in color between color proofs and
completed job shall constitute acceptable delivery. If client does not
have a proof, a color match proof must be purchased.
Color Accuracy
We will reproduce color from submitted images, transparencies, slides,
photos, or digital layouts as closely as possible, but cannot exactly
match color and density (as viewed in a 5000K color controlled light
booth) because of limitations in the printing process, as well as
neighboring image ink requirements. The accuracy of each color
reproduction is to be within 85-90% of the original image you
submitted. We accept no responsibility for color variations between
submitted images and the actual artwork or product they represent.
Indemnification
The customer will indemnify and hold harmless SublimeStickers.com, from
any and all incidental losses, costs, expenses and damages on any and
all manner of claims, demands, actions and proceedings that may be
instituted against SublimeStickers.com on the grounds alleging
that said printing violates any copyright or any proprietary right of
any person, business or corporation.
Turnaround
Most Jobs submitted by 5PM PST (Pacific Standard Time) that meet our
digital file guidelines and include full payment will be printed within
the stated turnaround time depending on the type of work. Business days
are Monday to Friday and do not include weekends or holidays. Orders
submitted on Saturday, Sunday or holidays will begin on the next
business day. SublimeStickers.com is not responsible for delays
caused by delivery carriers or any damages resulting from the failure
to receive a job on time. Orders may not be ready on time due to
unforeseen circumstances such as breakdown of equipment, power outages,
etc. Therefore turnaround times are not guaranteed.
Changing
Files
As a courtesy to our customers, SublimeStickers.com allows
replacement of files sent to the press but not yet printed depending on
the job status. We will also make small adjustments to bleeds, sizes
and color if files do not meet our guidelines.
Complaints
All complaints must be registered within 24 hours of receipt of job.
Should the job contain manufacturing errors, we will rerun at no
charge. We maintain the right to judge what a manufacturing error is.
Over and Under Run
Not to exceed 10% on quantities ordered, or the percentage agreed on,
Smart Levels Media will bill for actual quantity delivered within this
tolerance. If customer requires guaranteed exact quantities, client
must let their Account Executive know when order is placed.
Sales Tax
All California orders are subject to sales tax. If customer is tax
exempt, exemption certificate must be sent or faxed to us with the
first order.
Materials and Samples
All materials we create in producing your job are the property
of SublimeStickers.com. These materials will not be sold or
given to any other party. We reserve the right to distribute free
samples of your work and use it in our advertising.
Releasing Artwork:
Customer supplied print ready files will be archived for 30 days from
the invoice date. If SublimeStickers.com creates the artwork for the
client, we will keep the files for one year. Customers can request a
copy of their artwork on a CD or DVD for $35 + shipping or via FTP for
$25. The CD/DVD will contain 300 dpi CMYK PDF files. Files must me
requested within 30 days of invoice date, after 30 days files will be
remove from our server and archived. If customer requires files after
30 days, there will be a $75 charge per file (this is to cover our time
to search files on our archives). We reserved the right to delete files
from inactive customers. We will NOT release layered files, stock
images or fonts used for the project unless customer asks for it before
the project is started and the price is adjusted accordingly. THERE'S
NO CHARGE TO LOCATE FILES IF THE CUSTOMER IS PLACING A REPRINT ORDER
FOR THAT JOB.
SublimeStickers.com
|
